When will my order be delivered?

We aim to deliver all orders on the day arranged. If there are any delays with your order, we will notify you in advance of any issues.
 

Can I pay for my order with Klarna?

Yes, you can pay for your order with Klarna.

What do I do if my delivery hasn't arrived?

We aim to deliver all items with the delivery window. In the rare event of an item not arriving on time, please double check your order confirmation. If you still need assistance after checking, please contact the store.
 

Do I have to be there to sign for delivery?

No, our courier will leave your order in a safe place, provided the courier deems it safe to do so.

 

Can I return a product, exchange it or get a refund?

Please contact the store if you have an issue with your product.

 

Can I re-use my Christmas tree after Christmas?

This depends on the type of Christmas tree that you purchase. Most real Christmas trees that are not pot-grown will need to be disposed of after Christmas.
Pot-grown trees have the tremendous advantage of being re-usable and can live for many years, providing that you take care of them. The pot they’re supplied in has ample space for the first twelve months, but they will need to be re-potted thereafter.

 

Why buy A real Christmas tree?

In a nutshell, real Christmas trees;

• Are extremely kind to the environment and prevent the damaging fake Christmas tree market polluting the world with more plastic waste.
• They look better and smell amazing, perfect to get you in the festive mood.
• They are bio-degradable and compostable to help you grow more in your gardens!
• Are not the norm, your friends and neighbours will really be talking about how wonderful your tree looks.

How is the height of the trees measured?

All of our trees are measured from the base of their stump or bottom of their pot to the top of the leader branch in order to determine tree height.

How wide will my tree be?

As with any natural and growing thing, it can be a little difficult to give you an exact measurement. At Christmas Trees Direct we tend to use a rule of thumb method that states a tree will be half as wide as it is tall. In other words, if your tree is 6-foot tall, you should allow for a 3-foot width.
Tree widths are not an exact science, but if you find your tree is a little wider than anticipated, they are easily trimmed to fit your space as well as your personal preference.

 

Are real Christmas trees messy?

One of the horror stories you might have heard is how messy having a real tree is. You may have had a real one in the past and regretted it because you were forever hoovering up needles. The truth is that some varieties don’t hold their needles well whereas most of our trees have been specially bred to retain their needles. If you want to keep needle picking to a minimum look for our low drop trees.
With a little bit of care, even a tree that sheds many needles is easily maintained. The short answer is that real Christmas trees can be messy, but with precautions as well as a low drop variety you should make it through the festive season without any trouble.

 

How do I dispose of my real Christmas tree?

Disposing of your Christmas Tree has never been simpler (or so environmentally friendly). Simply chop it down and put it in your compost bin or if you don’t want to compost it yourself, leave it in your green-waste bins and let the council do it for you!
If you have a wood burner, you can chop it up and burn it piece by piece. The needles make fantastic popping sounds as they burn!